How Can We Help?

We want to ensure you have everything you need to begin your practice with confidence. Whether you are new to intentional pauses or a seasoned practitioner, we are here to support your journey. 

If you don't see the answer to your question here, please reach out directly through our Connect form. 
When will I expect my order?

Expect your practice to begin in 5-10 business days.

All orders are packed and shipped within 3 business days. Most are sent via FedEx Ground Economy which typically takes 2-7 business days.
What is the return policy?

Due to the nature of our products we do not accept returns. However, our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, reach out at care@vesara.com and we'll do our best to make it right.

My salve arrived soft, should I still use it?

Yes. Because our formulas are made from natural butters and waxes, they can soften if they encounter high temperatures during transit. This is a natural characteristic of the butters and does not affect the quality or safety of the product.

To restore the original texture, simply place the jar in the refrigerator as soon as you bring it in from your mailbox or porch for one hour to allow the product to fully reset. To keep your salve at its best, store it away from direct sunlight and heat sources once it’s in your home.
What are your products made from?

We believe in intentional formulation. Our products are crafted from 100% plant-derived ingredients, specifically selected for their ability to nourish deeply and absorb quickly.

Because our formulations are waterless, they are highly concentrated and free from synthetic fillers or water-based diluents. Instead, we use a foundation of botanical butters—like shea and cupuacu—and a curated blend of natural waxes to create a protective, matte finish. Every ingredient is chosen to respect both your skin and your time, ensuring a luxury experience that is as effective as it is grounded.
How do I know which scent to choose?

We've put together a guide on the different product types and the scents to help you find the right product for your lifestyle and the right scent for your intention. Read How to Match your Scent Ritual to your Energy.
My salve doesn't feel as smooth as when I first opened it, has it gone bad?

Vesara salves are waterless concentrates made with natural shea butter. Shea butter contains healthy fats that can solidify at different rates if the product experiences temperature shifts during shipping or storage. These small grains are simply concentrated bits of butter.

This does not change the quality or safety of your salve. The grains will melt instantly upon contact with the warmth of your skin. To prevent this, store your salve in a cool, dry place.
Can't I just use regular lotion and set my intention?

You could. But most people who know intention matters don't actually follow through consistently. They need something that makes the practice easier to start and harder to forget.

The difference is olfactory anchoring. Your brain learns to associate the specific scent with the shift you're making. The portable format means it's always there. The product types are designed for different trigger moments.

If you already maintain a solid mindfulness practice without any external support, regular products work fine. But if you value mindfulness and struggle to make it happen consistently, this makes the practice automatic.
I don't have time for mindfulness.

That's exactly why this exists. We're talking about the 30 seconds before you walk into that meeting, the pause you're already taking. The moments are in your day. The question is whether you have a tool to make them intentional.

Built on Tiny Habits methodology, designed for 30-second rituals at real trigger points: before meetings, after emails, work-to-home shifts.